Digital Employees: Reliability Comes From the Harness, Not the Model
"Digital employee" isn't a technology — it's a pricing and accountability unit. Anthropic's Project Vend had Claude actually run three shops, and found the most effective intervention wasn't a smarter model but forcing it to follow procedures. Their words: "we rediscovered that bureaucracy matters." Gartner estimates only ~130 of the thousands of vendors claiming to be agentic actually are.